Harriet is the GCRA’s Office Manager and joined the Authority in October 2022. She is an experienced Project Manager and team leader, having previously worked in this area for a number of organisations, including seven years with British Gas in the UK. Harriet has extensive experience in heading a diverse range of business projects to drive improvements in processes and efficiencies, including in sales process management, customer strategy management and business improvement analysis.
Harriet gained a BSc in Economics from the University of York. She holds a Foundation Certificate in Business Analysis and an Accreditation in International Continuous Improvement Methodology from the University of Cardiff.